Privacy Policy

This website is operated by Glassy Washing Plant, a garment washing and finishing business based in Vatara, Dhaka, Bangladesh. For privacy questions, contact us at shahglassy26@gmail.com or +88 01819-195026.

Depending on how you use the website, we may receive:

• Contact details such as your name, email address and phone number.
• Business details such as company or brand name, service requirements and order-related information you choose to send.
• Messages, garment references and other information you include in a quotation or contact request.
• Account information when you create or use a client account, such as your email address and profile name.
• Technical information needed to operate and secure the website, such as browser, device, IP-related security information and basic usage information.

Please do not send passwords, payment-card numbers, government identification numbers, or other highly sensitive information through a normal contact message unless we specifically request it through a secure and appropriate process.

We use information only for legitimate business and website purposes, including to:

• Respond to enquiries, quotation requests and service briefs.
• Plan, discuss and manage garment washing, dyeing, dry-process and finishing work.
• Provide and secure client account functionality.
• Send service-related replies and important account or operational messages.
• Maintain website security, prevent abuse and troubleshoot technical problems.
• Meet applicable legal, regulatory, accounting or dispute-resolution requirements.

Information you provide about garments, brands, quantities, wash standards, references, production requirements or commercial plans is treated as business information. We use it to understand and fulfil your request, communicate with you, maintain appropriate records, and protect our legitimate business interests.

We do not claim ownership of your brand assets or garment references merely because you send them to us. Any separate confidentiality, intellectual-property or commercial agreement continues to apply where one exists.

We may use carefully selected technology providers to operate this website and its functions. The current application uses Supabase for authentication and database services and Resend for transactional email delivery. Information may therefore be processed by these providers as necessary to provide the requested service.

We do not sell personal information. We may disclose information where reasonably necessary to provide a service, protect the website or business, comply with a lawful request, enforce an agreement, or protect the rights and safety of people or property.

We use reasonable technical and organisational measures appropriate to the nature of the information we handle. These include controlled access, authentication controls, server-side handling of sensitive operations, and security practices provided by our technology infrastructure.

No website or internet transmission can be guaranteed to be completely secure. If we become aware of a material security incident affecting personal information, we will take appropriate steps required by applicable law and our incident-response procedures.

The website may use essential browser storage, session technologies and similar mechanisms required for authentication, security, preferences and normal operation. We do not use this policy to promise that every browser, analytics or third-party technology behaves identically; settings and providers can change as the website evolves.

We keep information for as long as reasonably necessary for the purpose for which it was collected, including managing client relationships, maintaining business records, resolving disputes, preventing abuse and meeting legal obligations. Retention periods may differ depending on the type of record.

Subject to applicable law and reasonable verification, you may contact us to ask what personal information we hold about you, request correction of inaccurate information, ask about deletion where legally appropriate, or raise a concern about how your information is handled.

Some information may need to be retained when we have a lawful reason to do so, such as legal obligations, fraud prevention, contractual records or dispute resolution.

Our website and services are intended for businesses, professionals and general adult users. We do not knowingly design the service to collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

We operate in Bangladesh and seek to handle personal information in accordance with applicable Bangladeshi laws and regulations, including applicable data-protection, cybersecurity and electronic-transaction requirements as they come into force or are amended.

This policy is intended to be clear and compliance-oriented, but it is not a substitute for legal advice. Where a mandatory legal requirement provides a different rule, the applicable law prevails.

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated effective date.